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Tag: help desk

beta.sam.gov Hiccup Hiccup

When FedBizOpps (FBO) migrated to beta.sam.gov, everyone expected a few hiccups. Now three months in, it’s fair to say government contractors have been experiencing more than just a few hiccups. GSA says the number of help desk calls they get is no more than they got with FBO. However, the frustration over beta.sam.gov runs deep.

Last week contractor discouragement came to a head when the Professional Services Council sent GSA a letter airing not only their complaints but also their concerns. The 22-page letter outlined the four areas of greatest concern:

  • Access Challenges;
  • Search Parameters;
  • Capability to receive contract information;
  • Difficulties in how the site displays information. (Federal News Network, February 17, 2020)

At EZGSA, we have found problems with data organization, standardization, and even saving information. GSA seems ready to add new capabilities next month, but should they? Many feel the backend structure should be fixed before the next phase, moving the Federal Procurement Data System-Next Generation (FPDS-NG) reporting capabilities to beta.sam.gov in March. (ibid)

Large companies are better able to handle the costs associated with down time or lost data. Small businesses that must  spend thousands of dollars on software, just to get what they got before the FBO migration, are at a great disadvantage.

Need help navigating beta.sam.gov? We will do our best to help and take away some of the frustration. Give us a call.