Shared Service QSMOs

The big takeaway from last week’s Association of Government Accountants’ 2019 shared services summit: it will take a few years to standardize shared services, especially for grants management. (FedScoop, November 14, 2019)

In April, the Office of Management and Budget (OMB) chose four agencies as Quality Service Management Offices (QSMOs):

  • GSA – to oversee a human resources marketplace
  • Department of Treasury – for financial services
  • Department of Health and Human Services – for grants management
  • Cybersecurity and Infrastructure Security Agency – for cybersecurity (FedScoop, April 26, 2019)

QSMOs have started hiring and transitioning from the old payroll system to Software-as-a-Service. This NewPay Initiative tops the list in moving to shared services. GSA awarded a blanket purchase agreement for NewPay in September 2018 to reduce risks and costs and followed up with multi-million dollar task orders. (ibid)

According to Earl Pinto, deputy associate administrator of the Office of Shared Solutions and Performance Improvement within GSA, “these are not short term projects, and I would say that’s probably the biggest challenge because we know we’ve got a process. Standards first … and that has taken, for several mission-support functions, well over a year to get to standards – some over two years.” (ibid)

Some agencies, such as the Interior Business Center are not clear as to whether they will lean towards NewPay or work through current providers, GSA, or a separate appropriation. (ibid)

Some unknown pieces remain. Will agencies always pay for the services delivered or will it be streamlined in some manner? It may be quite some time before we know for sure.

Questions on QSMOs? Call us and we can explain it.